Privacy Policy

iDeliver is a digital healthcare platform that connects patients with licensed medical doctors and enables prescription delivery and related care services. We operate as a health technology company and are committed to handling your personal and medical information with the highest degree of care, confidentiality, and responsibility.

Our registered business address and data controller details are available upon request by contacting us at the email address provided at the end of this policy.

We use the information we collect for the following purposes:

Where applicable data protection law requires a legal basis for processing your personal information, we rely on the following grounds depending on the type of data and the purpose of processing:

Contract performance: Processing necessary to provide the Service you have requested, including account management, consultations, and delivery.

Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.

Legal obligation: Processing required to comply with applicable laws and regulatory requirements.

Consent: Where we rely on your consent, such as for marketing communications or certain uses of health data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Vital interests: In rare circumstances involving health emergencies, we may process information to protect your vital interests or those of another person.

We do not sell your personal information. We do not share it with advertisers. We share your information only in the following circumstances:

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the nature of the data and the reason it was collected.

Medical records and consultation data may be subject to minimum retention requirements under applicable healthcare regulations. In such cases, we are required to retain this data for a defined statutory period even if you delete your account.

Account information is retained for the duration of your account and for a reasonable period afterward to handle any unresolved queries, disputes, or legal obligations. When data is no longer needed, we securely delete or anonymise it.

We take the security of your information seriously. We implement appropriate technical and organisational measures to protect your personal and health data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication requirements, regular security assessments, and staff training on data protection practices.

While we work hard to protect your information, no system is completely immune to risk. If you believe your account has been compromised, please contact us immediately. In the event of a data breach that affects your rights and freedoms, we will notify you and any relevant regulatory authorities in accordance with applicable law.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right of access: You can request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete information.

Right to erasure: You can request that we delete your personal information, subject to legal retention requirements.

Right to restriction: You can ask us to limit how we use your data in certain circumstances.

Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.

Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.

Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within the timeframe required by applicable law, typically within 30 days.

We use cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our Service.

We use strictly necessary cookies to enable core functionality such as authentication and session management. We may also use analytics cookies to understand usage patterns and performance cookies to optimise the platform. Where required by law, we will ask for your consent before placing non-essential cookies.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our platform.

iDeliver operates primarily within Nigeria. Where we engage service providers or infrastructure located in other countries, your data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection frameworks recognised under applicable law.

By using iDeliver, you acknowledge that your data may be processed in countries outside your own. We will always ensure that such transfers are carried out lawfully and with appropriate protections in place.

iDeliver is not intended for use by individuals under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children under 18 on an independent basis.

If a parent or guardian wishes to use iDeliver on behalf of a minor, they must do so under their own account and accept responsibility for the accuracy and appropriateness of the information provided. If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will take steps to delete that information promptly.

Our platform may contain links to third-party websites, applications, or services. This policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the platform or by email, and we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of iDeliver after any changes have been made constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us at: