Terms of Service

iDeliver is a digital healthcare platform that connects patients with licensed medical doctors and facilitates the delivery of prescribed medications and related healthcare services. We are a technology company, not a healthcare provider. The medical services available through iDeliver are provided by independent, licensed healthcare professionals who operate on our platform.

iDeliver does not practice medicine, provide medical diagnoses as a company, or replace the need for emergency or in-person care where such care is clinically required. We are a facilitator of access to qualified medical professionals and an enabler of efficient, remote healthcare delivery.

Our platform is currently available in Nigeria. By using iDeliver, you confirm that you are accessing the Service from a supported region and that you understand the scope of what we do and do not provide.

To use iDeliver, you must be at least 18 years of age. If you are under 18, you may only use the Service under the direct supervision and with the express consent of a parent or legal guardian who accepts these Terms on your behalf and takes full responsibility for your use of the platform.

By creating an account, you represent and warrant that all information you provide is accurate, complete, and current. You also confirm that you have the legal capacity to enter into a binding agreement under applicable law.

We reserve the right to refuse access to the Service to anyone at any time, for any reason, including where we have reason to believe that a user has violated these Terms, provided false information, or poses a risk to the safety of others on the platform.

You agree to use iDeliver only for lawful purposes and in a manner consistent with these Terms. You must not use the Service in any way that:

Violates any applicable local, national, or international law or regulation, including healthcare regulations and data protection laws.

Involves the submission of false, misleading, or fraudulent information, including false symptoms or identity details.

Attempts to obtain prescription medications for purposes other than personal use, including resale, distribution, or misuse.

Involves the harassment, abuse, or intimidation of any healthcare professional, iDeliver staff member, or other user.

Interferes with, disrupts, or places unreasonable load on the infrastructure of the Service, including through automated access, scraping, or denial-of-service attacks.

Attempts to gain unauthorised access to any part of the platform, another user's account, or any systems or networks connected to the Service.

Involves the transmission of viruses, malware, or any other malicious or harmful code.

Reproduces, distributes, modifies, or creates derivative works from any part of the Service without our express written permission.

We reserve the right to investigate and take appropriate action against any user who violates this section, including suspension or permanent termination of their account and, where appropriate, referral to law enforcement.

All content, features, and functionality of the iDeliver platform, including but not limited to text, graphics, logos, icons, images, software, and the overall design and structure of the Service, are owned by iDeliver or our licensors and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial healthcare purposes in accordance with these Terms. This licence does not include the right to copy, modify, distribute, sell, or exploit any part of the Service beyond what is expressly permitted.

Any feedback, suggestions, or ideas you provide to us about the Service may be used by iDeliver without any obligation to compensate you or keep such information confidential.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, iDeliver makes no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or uninterrupted availability.

We do not warrant that the platform will be free from errors, bugs, or security vulnerabilities. We do not guarantee that the Service will meet your specific requirements or that results obtained through the Service will be accurate or reliable.

Health information and content available on the platform, other than direct clinical advice from a licensed doctor, is provided for general informational purposes only. It does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare professional.

iDeliver does not endorse any specific medications, treatments, or healthcare products. Any reference to specific products or treatments on the platform is for informational purposes only.

To the fullest extent permitted by applicable law, iDeliver, its directors, employees, affiliates, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Service.

This includes but is not limited to damages for loss of data, loss of revenue, loss of profits, loss of goodwill, personal injury, or any other intangible losses, even if iDeliver has been advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising from or related to these Terms or the Service shall not exceed the total amount you paid to iDeliver in the 90 days preceding the event giving rise to the claim, or the sum of ten thousand Naira (NGN 10,000), whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless iDeliver, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service in violation of these Terms.

Any false or misleading information you provide, including health information submitted during a consultation.

Your violation of any applicable law or the rights of any third party.

Any misuse of prescriptions or medications obtained through the platform.

The Service may integrate with or link to third-party services, including payment processors, identity verification providers, and logistics partners. These third-party services are governed by their own terms and privacy policies. iDeliver is not responsible for the content, practices, or reliability of any third-party service.

Your use of third-party services accessed through or in connection with iDeliver is at your own risk. We encourage you to review the terms and privacy policies of any third-party service before providing them with your information.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or the Service, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be referred to mediation before either party initiates formal legal proceedings.

If mediation fails to resolve the dispute, the parties submit to the exclusive jurisdiction of the courts of Nigeria for the resolution of such disputes. If you are accessing the Service from outside Nigeria, you agree that Nigerian law governs these Terms regardless of where you are located.

We may update these Terms from time to time to reflect changes in our business, the law, or how our Service operates. When we make material changes, we will notify you through the platform or by email prior to the changes taking effect, and we will update the "Last updated" date at the top of this page.

Your continued use of iDeliver after updated Terms have taken effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may close your account.

We encourage you to review these Terms periodically so that you remain informed of your rights and obligations.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the rest of the Terms, which shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any breach or default under these Terms does not constitute a waiver of any subsequent breach or default.

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and iDeliver with respect to your use of the Service. They supersede all prior agreements, representations, warranties, and understandings between you and iDeliver relating to the Service.

No oral or written statement made outside of these Terms shall be binding on iDeliver unless made in writing and signed by an authorised representative of the company.

If you have any questions about these Terms, wish to report a violation, or need to get in touch with our legal or compliance team, please contact us at: